Difficult Conversations & Performance Feedback
When difficult conversations are avoided, issues build, performance suffers, and relationships become strained. Many managers know these conversations matter - but lack the confidence and structure to handle them effectively. This training equips managers to approach difficult conversations with clarity and control. Through realistic scenarios and guided practice, participants learn how to address issues early, give clear feedback, and manage performance constructively.
About the Training
Who for: New managers to senior leaders. Each session is tailored for your team’s specific level to ensure impact.
Format: Half day. In-person or online.
Group size: 6-14 people to maximise practice, feedback, and real-world application.
Style: highly interactive and practical - built around real workplace scenarios, with coaching and feedback to embed lasting behaviour change, not just awareness.
Part of a wider leadership journey: This session can be delivered standalone or as part of a broader programme, including our longer courses for first-time managers and more experienced managers and leaders.
Outcomes: By the end of the programme, participants will:
Handle difficult conversations with greater confidence
Give and receive feedback clearly and constructively
Address issues early before they escalate
Manage underperformance and accountability effectively
Respond constructively to resistance and pushback
Recognise and shift habits that avoid or dilute feedback
What participants will practice:
Giving clear, direct feedback in real scenarios
Structuring difficult conversations from start to finish
Addressing underperformance and setting expectations
Responding to resistance, defensiveness and pushback
Balancing empathy with clarity and accountability
Following up and reinforcing behaviour change
Identifying and shifting habits that avoid or soften feedback
Why Choose UNLRN?
Practical & immediately applicable: real scenarios, live practice and coaching
Behaviour change that actually sticks: not just workshops - real-world application and accountability that embed new habits
Grounded in behavioural science: evidence-based models and insight
Delivered by expert practitioners with real-world experience
Proven results - consistently excellent client feedback,rated 5★ on Google
Purpose-driven: 10% of our profits and time donated to charities
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