Difficult Conversations & Performance Feedback

Avoiding one awkward conversation can create months of unnecessary performance problems. Most managers were never taught how to handle difficult conversations well - so they delay them, soften them, or avoid them altogether. This highly practical session gives managers the structure, language and live practice to handle them early, clearly and confidently.

Enquire now
Speech bubbles and angular shapes, representing UNLRN Leadership Development - Difficult Conversations and Performance Feedback Training

Cost of the Problem

Poor feedback is expensive. It damages performance, weakens accountability & drives disengagement - estimated to cost businesses the equivalent of 18% of annual salary in lost productivity. (Gallup)

Workshop Overview

Person with question mark over their head, representing 'who' - the target audience for UNLRN Leadership Development - Leadership Communication Training Programme

Who for

Managers and leaders responsible for giving feedback, managing performance and handling difficult conversations. 

Calendar on a slate background, representing 'Duration' for UNLRN Leadership Development - Leadership Communication Training Programme

Duration

Half day. In-person or online.

Diverse group of people standing on a blue background, representing 'group size' for UNLRN Leadership Development - Leadership Communication Training Programme

Group size

6-14 people to maximise practice, feedback and real-world application.

Hand drawing with a pencil on a piece of paper, representing 'style' for UNLRN Leadership Development - Leadership Communication Training Programme.png

Style

Interactive and practical - real workplace scenarios, practice and coaching for lasting behaviour change, not just awareness. 

Outcomes: by the end of the workshop, participants will:

  • Handle difficult conversations with confidence

  • Give clear, constructive feedback

  • Address issues early before they escalate

  • Manage performance and accountability effectively

What participants will practice:

  • Giving clear, direct feedback in real scenarios

  • Structuring difficult conversations from start to finish

  • Responding to resistance, defensiveness and pushback

  • Balancing empathy with clarity and accountability

Measure impact: we help you track behaviour change, leadership confidence and capability growth through actionable impact reporting.

Shape your workshop: ready to run, or tailored around your organisation’s real leadership challenges, scenarios and priorities.

Illustration of a diverse group of people walking and talking in a park with mountains in the background.

Part of a Broader Leadership Journey

Strong as a standalone workshop. Even stronger as part of a wider leadership journey for first-time managers or experienced managers and senior leaders.

UNLRN Leadership Trainings