Difficult Conversations & Performance Feedback
When difficult conversations are avoided, issues build, performance suffers, and relationships become strained. Many managers know these conversations matter - but lack the confidence and structure to handle them effectively. This training equips managers to approach difficult conversations with clarity and control. Through realistic scenarios and guided practice, participants learn how to address issues early, give clear feedback, and manage performance constructively.
About the Training
Who for: New managers to senior leaders. Each session is tailored for your team’s specific level to ensure impact.
Format: Half day. In-person or online.
Group size: 6-14 people to maximise practice, feedback, and real-world application.
Style: highly interactive and practical - built around real workplace scenarios, with coaching and feedback to embed lasting behaviour change, not just awareness.
Outcomes: By the end of the programme, participants will:
Handle difficult conversations with greater confidence
Give and receive feedback more effectively
Manage underperformance and accountability
Respond constructively to resistance and pushback
Contents overview:
Give feedback early and clearly
Navigate difficult conversations
Manage performance and accountability
Handle resistance and pushback
Set goals people actually revisit
Why Choose UNLRN?
Practical & immediately applicable: real scenarios, live practice and coaching
Behaviour change that actually sticks: not just workshops - real-world application and accountability that embed new habits
Grounded in behavioural science: evidence-based models and insight
Delivered by expert practitioners with real-world experience
Proven results - consistently excellent client feedback,rated 5★ on Google
Purpose-driven: 10% of our profits and time donated to charities
Our Clients
Impact on Clients
90%
reported positive ROI from UNLRN training
83%
noticed ‘great improvement’ in workplace culture & morale
75%
reported 'strong impact’ on organisation's performance
100%
would recommend UNLRN
Testimonials
“Should be treated as mandatory for all leaders and aspiring leaders - worth revisiting this training at least twice a year.”
— Gareth Neville, Kepler“Not only informative but also incredibly engaging, and I believe it has added significant value to my understanding and practice of leadership. This training has equipped me with lots of knowledge to be a more inclusive leader. “
— Stefanie Seybold, Smart Digital“UNLRN is my favorite leadership event - I have taken it twice and I get so much out of it every time! Can't wait to keep learning and growing.”
— Alyssa Daigle, CrederaStand-Alone Workshops
Difficult Conversations & Feedback
Empower managers to handle conversations that directly impact performance. Improve accountability, address underperformance earlier and reduce the cost of avoided or mishandled feedback.
Lead High Impact Meetings
Poor meetings waste time, slow decisions and drain productivity. Equip your managers to lead focused, outcome-driven meetings that create clarity, improve decision-making and keep work moving.
Build high trust teams
Team performance depends on trust and communication. Build the behaviours that enable teams to speak up, collaborate effectively and perform under pressure.
Presentation and Influence Skills
Ensure your leaders communicate with clarity and impact. Strengthen their ability to influence decisions, engage stakeholders and represent ideas effectively.